Hampton Inn & Suites Des Moines Downtown

Exceptional

It fit our needs for our time there. Housekeeping staff were very friendly. Rooms seemed “cold” in decor and carpeting in hallways needed to be updated.

Hallways were dirty. TV was not positioned in room correctly. Staff was very friendly. Breakfast was decent. Didn’t like the fee to park in garage. Room was clean.

The location was great, the room was clean, the beds were comfortable, and the view was awesome. Overall was a nice stay. The hallway carpets, elevators and hallway frunishing were a dirty, and well worn.

Very good

Breakfast was very good. Nice coffee bar.

The room was very clean & bed comfortable. There was a nice variety for breakfast & food fresh & hot. There was always a bowl of apples sitting out which was great for a late evening snack. The location is very handy for going to the state fair. We will definitely stay here again!

We were in room 202 right next to the garage very loud. Garage was poorly lit two of the nights we stayed there housekeeping didn’t show on a regular basis, even though we were told they would be there every other day.

Incredibly clean stay! Lovely staff.

The carpet and other areas are showing

Have stayed in several hotels in Des Moines and this one I would definitely stay at again.

Hotel very quiet. Parking garage connected to the hotel and there is also street parking. Very clean. Limited towels. Bed firm. Breakfast options good

Lobby was clean and good location. Air worked well in the room. Hallway was grungy looking - stained/dirty floors. Bed in the room was not comfortable. Minimal water pressure when taking a shower. Paying for parking.

Good

It was under remodel. Staff was great!!

Nice hotel. Hallways were a bit dirty and the hallway lights are way too bright.

It was an "okay" stay. The dead bugs in the comforter kind of ruined the entire stay.

Superb

We wouldn’t know anything about the rooms. The Hilton network was down nationwide which I understand is beyond their control but there was NO back-up plan for getting anybody a room. Staff were not empathetic. We waited 6 hours for them to tell us they had a manual way to get us a room. They should have done that long before. We had to get a different hotel because we were scheduled to be in DM overnight, nowhere else. There was another family with two little kids waiting that drove 800 miles. Staff didn’t care. This was hugely stressful and absolutely unacceptable!

Lots of amenities, clean, well kept Friendly and attentive staff Great place to stay downtown