Embassy Suites Springfield

The omelet station and breakfast were great The check in person was extremely rude and would not give us extra towels, even though there were four of us. They did not acknowledge that I was a rewards member, so I didn’t get my points or any extras. The room was dirty and not stocked. The pool was closed by the time we checked in.

Good

Everything was excellent down to property and staff. Cleanness and friendly staff

Lady at the front desk gave me a smaller room than I reserved. She asked to see my reservation showing I booked a suite, so did and still refused to change my room. I asked for a manager and she said there was no manager. Finally her coworker walked up, looked at my reservation and immediately changed the room. The original front desk lady was rude and should be retrained.

Everything was good except at the manger’s reception people were using their hands to dig in the hors d'oeuvres

The fact that I was charged twice and they wouldn’t do anything about so I had to get my bank involved and I’m still waiting to get my money back!

I arrive a day early and was able to get a room . The room was excellent and available earlier than needed. The staff was very accommodating. The next day I was able to speak to a wonderful and professional staff member by the name of Alex at the front desk, who was able to get me my original stay room as soon as possible, this meant the world to me because I was traveling with a 18 month year old. Because of this I was continue my stay any Embassy hotel wherever I travel. But extra thanks to the Embassy location in Spring Field VA .

The property was fantastic! The downside was when it was time to get breakfast. The employee said only the total in the reservation was allowed for breakfast. There would be an additional charge for other guests in my room. Those guests were with me at the time of check in. Even as a Hilton Honors member who had stayed there a couple of weeks before, there was an upcharge. Just beware.

Serve was excellent. All the workers treated me with much respect

Exceptional

Check in was easy, staff was very nice and professional. Breakfast was good. The room was nice, clean with lots of space. Would have been nice to have a longer shower curtain, not sure why it was so short. But, everything was nice. We will stay again.

Location was fine I booked two rooms and was only issued one however I was charged by booking for two properties while the property ended up only charging me for one! I have been requesting a refund for the second room for weeks with no response. Booking needs better customer service!!!

The location One of the receptionist front desk lady with hijab

5 stars

The morning restaurant personnel were very nice and greeted us with a great smile. The evening bar was understaffed and the staff did their best to provide the service that we expected. Unfortunate, since our stay was great until then. I hope that this will be corrected since the people at the hotel were great. Nice and convenient location.

the staff

Exceptional

Bad

Nice clean room. Breakfast was amazing. Have an omelette bar and everything. Person at the front desk didn't seem super interested in going out of her way to help with utensils when dinner was delivered without them Acted like they didn't offer that and then the kitchen was super helpful.

Breakfast was great Something for kids to do