Castillo Real St. Augustine Beach,Tapestry Collection Hilton

I love the decor, it was so beautiful. The staff was very kind, lady at desk took pictures for me. I made a mistake and missed my reservation and they honored it and I got to stay in the exact room I wanted. The elevators were really slow and it kind of smelled like dogs in the hallway.

Beautiful hotel with short walk onto beach. Beach chairs and towels were available for use. Restaurant and bar were on site and fully staffed. Rooms were very nice. Charged $22 for parking and additional $21 resort fee not mentioned in booking pricing. Booking.com listed the room as “breakfast included” but was not upon final booking (Staff gave us a breakfast voucher to correct the mix up)

A fire alarm went off around 12:30am. Shaking us out of bed and potentially incurring permanent hearing loss. That is not the hotel’s problem. However, nobody told us to evacuate until we went downstairs to check out the situation. Only then did we find out that the hotel was evacuated. Thank goodness the fire was a smoke issue with an a/c motor and not a threat. After 30 minutes in the parking lot we were allowed to go back to our room. The protocol for emergencies was clearly not followed and ruined our evening and our trip. Very unfortunate

Pleasant

Exceptional

Very clean, nice and cool, comfortable beds , very nice bathroom 20$ parking and convenience fee. We went to supper and 1 car could not find a parking spot on property

Good

Exceptional

Area it was located in It was a little expensive

nice new clean tight parking but good

Air conditioning in the room was awful! It was so humid my clothes were damp😳 woke up several times during the night because it was so hot & humid. Property clean, & recently updated. Not oceanfront but a good view from our room. Convenient location to w everything

This was a great Hotel great location. Plenty of Restaurant options nearby. Clean rooms. Beach is steps away.

Access to the beach and the pool

I requested and paid for an accessible room. Upon check in i was informed that the guest that was in that room decided to extend their stay. Note that I didnt even get a text nor any other form of communication prior to my arrival. Though i was given another room, it was not the King size bed i had requested rather 2 Queen beds. As a disabled person, it was difficult to manage the walkin shower which had a wide and high threshold. There were no grab bars which made it even more precarius. I requested a shower seat but was informed they did not have one. They apologized and provided me free parking for the three day stay and one complimentary breakfast. I regret choosing this hotel.

Very good

You could actually get a real breakfast and it was prepared to our satisfaction. The staff was very friendly and done their best to satisfy our needs. The Hotel was a bit more plush than your average hotel. But it could us another elevator, to cut down on wait time other than that it was great.

The new updated version. The new dinning room was not designed well, the open concept felt like a cafeteria and the floors made the chatter loud loosing the elegance and warmth. Rooms don’t offer a microwave to reheat dinner leftovers. I loved making a hot cup of tea in the microwave before bed. Also the bathroom door was awkward and there was water damage on the ceiling in the bathroom.

It was good. Nice. Ac loud but worked. No bidet though :( we as a society should normalize bidets. Maybe this hotel can lead the movement. Thank you for your hospitality ❤️

The property itself was clean and spotless however the staff needs some training improvement, breakfast was ok but we were on a rush and they didn’t provide us with enough guidance, we paid and requested a nice view and we paid a good price and we only had a terrible view to the parking lot

Staff was very friendly and helpful. There