Hyatt Place Phoenix / Downtown

Great stay... The rooms were very spacious and sparkling clean

The only downside was the parking situation. Before arriving, we called to ask about parking and were given different information than what we were told when we checked in. We later found out that the parking area is about a block away from the hotel. While we understood that parking required an additional fee, having to park a block away and carry all of our luggage to the hotel was inconvenient, especially since we weren’t given clear information beforehand. Aside from the parking situation, we really enjoyed the hotel and were very happy with the cleanliness, upkeep, and service. I would still recommend staying here, but I do think the parking process and communication could be improved.

Great stay as usual to attend a concert…..

Ac was barely cool. Mattress was so gross. Blood stains everywhere. Room was clean. Pillows were comfortable. My friend was bitten all over her legs, which led us to discover the gross Mattress and crushed bug.

Great say super close to Chase Stadium

Exceptional

Very nice place to stay and within walking distance of everything we were in town for.

Great hotel, staff very friendly. Only problem we had was with the valet parking. Our car was blocked by another car and it over 30 minutes for the valet to get our car

The room was clean but house keeping only came every other day so we had to take out the trash. They only had a small trash can by the elevator and it was always full. But otherwise we had a great time.

Great

Location to chase field The parking. Came back late at night. No sign to indicate to leave vehicle and give keys to desk for valet.

I love that the room was clean and modern style. The bed was so comfortable. I didn’t have anything I didn’t like because everything was wonderful.

Most of the staff were very polite and courteous, the hotel was clean, and breakfast was decent. The girl who checked me in with all the face piercings was polite, but incompetent and didn’t even mention the pet fee was $75 (I didn’t look at the hotels separate website, so yes, that was my fault) and she failed to explain the parking garage situation, causing me to have to pay extra (although on complaint, I did get my money back). I also had to correct her on my stay because she tried to say I was only staying one night. Upon check out, the front desk lady was rude and condescending. Having a hotel without parking was very inconvenient. You have to park at the Renaissance hotel garage up the street, which is terrible when it’s 100+ degrees outside. Charging $180+ per night with no parking (trying to force people to valet park) and then additional non-refundable pet fee when my 12 lb. dog caused zero damage (he was kenneled) was ridiculous.

Breakfast could be earlier

Great place close to events

Perfect stay amazing room and location

Shower was very weak stream, rooms a bit too small.

Exceptional

Superb

The rooms were very comfortable. Overpriced