Aliz Hotel Times Square

Location is exceptional. Rooms typical for central New York, comfortable but small. Clean though and slept well. Sadly we felt like the staff rely upon the location (they know they'll always have bookings) so service is very lacking. Was rudely informed by one staff member that if I wanted another paper cup (to make coffee in our room - only 2x cups provided for entire 3x night stay), I would need to pay for it! Breakfast is also unwelcoming - we booked for a family of 4 but only 2x people can eat breakfast for free (via a voucher) and despite advertising the price of the breakfast in the elevator, informed at door of restaurant that breakfast was actually more expensive than advertised and our voucher therefore didn't even cover the cost of the 2x people it apparently covered. Wait for the elevators (especially in the evenings when only 2 of the 3 are available as the third is used exclusively for their rooftop bar) is unacceptable. Be warned!

Honestly not good at all,I asked staff to change my room first they ignored then give me one option that room was the same and tiny room don’t have view and rooms have no facilities Nothing

My family was accommodated in a double room with two double beds. The room was extremely narrow and dark. We had a small window that looked out onto the backyard. The sink in the bathroom was clogged, The front desk service is very slow. Every day, whether it was morning or evening, there were very long lines in front of the elevators and you had to wait up to 10 minutes for an elevator. The hotel lobby is very small and cannot accommodate guests who want to check in or leave the hotel and those waiting for the elevators.

Eh

Clean room. Size of room is small. Balcony has no view not worth the cost

I received NONE of my Expedia gold perks and having to wait hours for check in when I paid for early check in delayed my entire day. I will not be booking this hotel again.

Excellent staff. Clean rooms. Location is perfect for NYC visit. View from top open terrace is awesome. Bar and breakfast is excellent. They offered complimentary drinks and breakfast voucher without additional hidden fee. Valet parking is good None

Excellent location! Personable staff, clean rooms, comfortable beds! I was completely satisfied

I

Nice

Location was so convenient for leaving me bag—both on arrival to and departure from the Port Authority, and also theatres.

Good

Okay

Yes this hotel vibes is so good

Superb

Very good

Very conveniently located, nice rooftop bar, made note of our special occasion 3 small elevators servicing 40+ floors and long wait times for an open elevator, disappointing customer service (we were given the wrong key card and walked in on someone actively in the room, and had a broken hair dryer, called for a new one and were brought another broken hair dryer) and when they were faced with our issues they just apologized without any other attempt to make our stay more enjoyable through the multiple issues we faced

I loved it the complementary drinks for the first day and the staff and the amenities are exceptional this was the best hotel me and my family stayed at we will definitely come back again Nothing

The staff was friendly and helpful and the rooms were nice, clean, and well stocked. The location was great, the coffee, wine, and croissant were fantastic. I would stay there again.

Restaurant, management very rude and unprofessional, food got me and my friend both sick.