Embassy Suites by Hilton Hampton Convention Center

Exceptional

Property was nice and clean Breakfast was horrible they had no turkey bacon or sausage also I had to wait for an hour and a half just to get an omelet it was insane

Room was clean. Staff was extremely helpful and courteous. Easy check in and check out.

Good food Very clean

The cleanliness of the hotel and the friendliness of the start I liked everything about the property

Rooms were decent and staff was nice. Paying to park at a hotel that was already pricey is definitely a deterrent from this being a first booking choice

It’s always a pleasure to stay at the Embassy

Exceptional

The hotel charged for parking. Will not return to this property or recommend the property because of the parking fee.

Second stay this year. The kids love it

Very nice place to stay staff was great, good breakfast Check in is too late

Exceptional

The food was terrible. Go to the Landing instead. The shower pressure was for a toddler. The room was clean. Peeling paint in the ceiling of the bathroom. No ventilation in the bathroom and the AC did not stay on and I had on 64. Would stay if there was no other choice. Location is great for convention center and HU.

Clean, quiet, and well organized!

Everything The pool water too cold

Exceptional

Great place

No

Price Our room was not ready at the 4:00 PM check-in time. We were repeatedly told to check back in another 10 minutes, despite explaining that we had been traveling all day and were extremely tired. We were eventually told that no rooms were available and that we would need to continue waiting in the lobby. We followed their instructions and checked back every 10 minutes, but the room still was not ready. What was especially disappointing was the complete lack of an apology or acknowledgment of the inconvenience. The situation seemed to be treated by the staff as though it were completely normal. Once we were finally given the room, we found trash on the floor and hair on the bathroom walls. Additionally, the bathroom door would not close properly unless considerable force was used. Overall, the experience was very disappointing, from the excessive wait at check-in to the cleanliness and maintenance issues in the room. Based on this experience, we would not stay at this property again.

The bed was soft The extra parking fee. Totally unnecessary.