Hilton Garden Inn Great Falls

Exceptional

Very clean room. Staff friendly. I skipped breakfast, but my steak for supper was good. The margaritas was more alcohol than normal. Prices not bad

There was not a free breakfast as stated on app. The $11 extra dollars for free breakfast was actually $11 towards the meal. My family and I were not happy about this. We went to Panera to eat for way less than restaurant in hotel.

For the price you should offer a complimentary breakfast, and there's no safest in the room to secure valuables

Exceptional

Exceptional

Maintenance note. Pool shower didn’t shut off, hot tub handle very loose/safety issue?

I had a very disappointing experience staying in rooms 220 and 222. There appears to be some kind of mechanical equipment located underneath these rooms that produces a constant loud humming and vibration throughout the night. The noise was so persistent that it was nearly impossible to sleep. The positive part of the experience was that when my husband went to the front desk around midnight to report the issue, the staff was understanding and promptly moved us to another room. I appreciate their willingness to help. However, no guest should have to wake up in the middle of the night and change rooms just to get some sleep. I hope management investigates the source of the noise and addresses the problem so future guests don’t have the same experience.

The positive part of the experience was that when my husband went to the front desk around midnight to report the issue, the staff was understanding and promptly moved us to another room. I appreciate their willingness to help. However, no guest should have to wake up in the middle of the night and change rooms just to get some sleep. I hope management investigates the source of the noise and addresses the problem so future guests don’t have the same experience.

Exceptional

Breakfast

It would have been nice to know that the hot tub was out of order, also I think a free breakfast would be preferred by all guests.

Excellent staff from registration to waitresses. Very clean property, well kept up!

Very good

Passable

The hotel was very clean and comfortable but I specifically booked a hotel that had a hot tub and the hot tub was boarded over so likely was broken or needed maintenance so it was disappointing. Also the swimming pool was a bit too cold. Otherwise a wonderful place to stay.

Clean hotel and attentive staff!

Superb

Exceptional

You offer a hot tube on your website but it wqs severely out of order the nightly price should reflect the inconvenience.