The One Boutique Hotel

Nothing Customer service

A few things were okay: complimentary coffee, and hot and cold water available in the lobby 24/7. The hotel is also very close to vibrant Main Street and the subway station, making it easy to get around on foot. The US Open courts are also very nearby. The room was unfortunately not what I had expected based on the description. It was not sufficiently clear during the booking process that the room had no window, which I found quite difficult. The bathroom layout was also challenging for me, as the shower is not separated from the rest of the bathroom. I appreciate that this may be a matter of different expectations. However, combined with the lack of a window, the room felt rather enclosed. This is not really a question of price or value for money. I would simply recommend making especially the lack of a window much more explicit in the booking information, so that guests can make an informed choice before booking.

Exceptional

Clean room, the bar was good.

Air conditioning never got cold . First room they gave me was FILTHY!

I liked nothing. The hotel needs a complete renovation/makeover

Absolutely nothing The hotel is an absolute dump. Overpriced shithole. Stinks like stale garbage and smoke. Terrible facility.

The property is not well maintained and has strong smell of smoke.

Excellent hotel to stay. Very safe.

Very good

Exceptional

Exceptional

nice private bath tub, location is next to plenty of things

The staff can be more helpful

Nothing They charge you extra for no reason

The elevator broke in the middle of the night

Location Inside is not clean ,the worst thing is the elevator wasn’t working during our stay in the last two days.we have to walk from emergency exit stairways to our room

Good

It was a bed, shower and toilet all in one. Really small rooms and very tight quarters for a couple. We open the door to a large roach running across the floor. I had to clean it up because staff had gone. The room did not need the large dresser and cabinet, it would give more room to sitting. The corridors were painted black and dark, not enough lighting. Same floor, one room had music playing loud all night till we left at 8 am. No concerns by the staff.

Pleasant