Embassy Suites by Hilton Flagstaff

Very poor

So I paid for a king bed. Got two doubles. What I’ve been great if I was staying with my brother, but I was with my wife. Couldn’t check into the room until 530. Went there at 11 o’clock and they said I could check in at 1 o’clock. Crazy. Terrible service. Still paid for a king bed. Said because I booked through Expedia that’s why.?????? Room was dirty. Couldn’t even sit on the couch because there was stains.. not sure what the stains were. Don’t stay there. Never have I had worse service and room for the money we spent..

For 3 nights. Showed up late due to a natural dust. Hotel refused our reservation. Extremely rude!!! Do not book here

Superb

Rooms are in need of some updating and they are working on it. Location was good. Room was spacious

We have stsyed here before, i like the location since it's close to NAU. The breakfast are always good and the staff is friendly. I do have a complaint, on our way out of the room, the door slammed on my hand. It left my hand very bruised, but did require any medical attention. The door is very heavy closes rather quickly. We did share this information with the front desk when we were checking out.

Good

We have stayed at numerous Embassy Suite hotels and honestly can't believe they have there name on this place.

Beds were clean snd comfortable. Bathroom was old and small. Carpet in rooms seemed very dirty

The carpet was very worn and had yarn missing at the seams. The included breakfast was marginal at best. I had stayed here a few years ago and I think it has gone down hill from last time I was here.

Booked for two nights. Hotel is undergoing renovation, but we were not informed prior to booking. No pool or spa. Rooms are rundown. We had to move from the first room assigned because of large disgusting stains on furniture. Next room was better, but still had rundown, stained furniture. It just doesn't seem clean.

I loved the location. Staff was outstanding. The property is undergoing renovation. That being said it was not up to Embassy Suites standards. My room really needed a deep clean. The carpet was lumpy in areas, the furniture was stained, extra blanket and pillow in closet were not clean, definitely need newer mattress. I have a pet and would use stairwell for easy exit and entrance. Garbage that was there first day was still there last day. I was disappointed in my room.

The rooms were dirty. The carpet in the rooms were sticky. Unable to walk around without shoes on. Bathroom walls were dirty and missing paint. Bottom of the door looked like it was chewed on. Beds were tiny and uncomfortable. Couch in the room was filthy. This place needs a lot of updating and replacement of carpet and doors and repainted.

Property is worn down and needs to be updated. It smells and the entire facility has moldy smells and appears not clean. Beds hard as a table, bathrooms are falling apart grout missing on shower tiles.

Always enjoy staying here for work.

Rooms are very outdated and smelt very musky. Looks like the rooms are from the 1980s and needs an upgrade.

Very good

Solid as all embassy suites are, good breakfast exceptional location for highway travel and down town

Pool was closed (devastating for my five-year-old), A/C in the room didn’t work and it was miserable sleeping, no extra fans for guests, room had pubic hair throughout various areas, and the hotel was generally in disarray. When we asked for a fan or help with A/C, the only option given was to go to a different hotel.

Passable