Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

The bathroom was old need to update

It was a great place for a weekend trip

Clean rooms , good service and breakfast is okay .

We didn’t use amenities. The bed was very stiff. Not a comfortable night sleep.

We were pleased with our stay at this Hampton Inn. The staff was friendly and helpful, the room was clean, and the breakfast was your typical with numerous choices.

Great breakfast and I booked a room that has full size refrigerator

Polite staff, clean room and great breakfast

Me, husband and fur baby travel quite often. We always try to stay at Hampton Inn. This was the WORST Hanpton Inn we have EVER stayed at. The grounds were very unkept and the rooms were definitely not up to standards. The tub looked 100+ years old, dust balls in every corner of the room, carpet looked filthy and the linen was sooo flimsy. On top of all this, the wifi was down the entire time we were there. NEVER AGAIN!!

Second stay here and second time our room wasn’t ready when we arrived for check in. Was finally given a room but there was no body wash or shampoo (glad I always bring my own). There was a big bloody looking handprint on the wall next to an adjoining room door. Definitely not something you want to find! Elevators are extremely slow and the halls smell musty and zero air conditioning in the halls.

There are room for improvement

Love the stay!

It was okay. Clean but not

Clean room and helpful staffs

Really run down, lobby smells of cigarette smoke, room was gross

The staff was so nice & helpful. The breakfast was soooo good.

Toilet paper holder was broken, no kleenex in holder, I had a room with balcony but door would not open, tub had hair in it although room was supposed to be clean. Coffee maker did not, but was replaced by staff when made aware. Room was cleaned after my second day. A roll of paper towel and a box of kleenex was placed on counter still in wrapping and not placed where they belonged. Beds were also made on the second day but sofa bed was not.

The only downside was the A/C units—they're very loud. We were initially in room 403, and I woke up every time the unit kicked on. I barely slept, woke up with a headache, and honestly felt so miserable I considered switching hotels. Thankfully, the staff was incredibly understanding and empathetic. They let me check out a few different rooms, and we ended up moving to room 222. I was finally able to get a good night's sleep. If you're a very light sleeper like me, I'd recommend asking for room 222—although maybe leave those quieter rooms for us light sleepers! My husband, on the other hand, slept through everything. Overall, we had a great stay, and the excellent customer service more than made up for the initial issue. I'd definitely stay here again.

Property is a bit tired. A/C control wouldn’t work, shades were stuck partially open, no conditioner in the shower, and had a small black ant problem in the room.

The breakfast buffet was okay and the children liked the waffle maker. Calling the desk or another room didn't work - you only got the operator who could not tell you how to call another room. Or the phone would just ring and ring and ring. All in all, I can say that the hotel pretty much left us to take care of ourselves.

From checking in to getting the information, all was excellent. The front desk lady, Laxia( not sure exactly) was so friendly but professional.